Compliments & Complaints

We aim to provide an excellent service and experience to all students, staff and the community.

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Your feedback and comments are invaluable to us and help us in continuing to maintain and improve quality standards throughout the college.

Compliments

If you have had a good experience, we would love to hear from you. If you are a current student or a parent of a student, in the first instance please give your compliments directly to a member of staff, their Head of Department or to the Principal - either verbally or in writing.

If you are not a current student or parent/carer of a student, you can submit a compliment by emailing info@uspcollege.ac.uk or writing to:

The Principal & CEO
USP College
Seevic Campus
Runnymede Chase
Benfleet
Essex, SS7 1TW

Complaints

All complaints should be directed to the head of department by emailing feedbackmatters@uspcollege.ac.uk and you will receive a response within 10 working days.

View Complaints Process Flowchart